Our Terms & Conditions

Orders

We will accept orders from customers aged 18 years and older only. 

Pricing

Our products range in price from £50 to £4000. In fine art print publishing it is common practice for prices to rise as a print edition sells out. Atelier Ji adheres to this practice and our prices will rise accordingly. In the unusual event of an order being placed for a product that is out of stock a full refund will be given. 

All our prices are Inclusive of VAT.

Shipping 

We can ship our fine art prints to most UK, EU and International destinations. Please allow up to 14 days for UK deliveries and 28 days for EU and International orders. Your order will be dispatched using Royal Mail or Private Courier. All orders will need to be signed for upon receipt. We make every effort to minimise delivery charges and as such use various couriers in order to obtain the best price for our customers. 

All items purchased are shipped with proof of shipping and are tracked with the delivery company we use.

If you have any special shipping requirements please contact us directly at info@atelier-ji.com prior to or immediately after purchase. 

If your order has not arrived within the usual 14-28 days (UK/Int) please contact us directly at info@atelier-ji.com quoting your name and order number. 

We cannot deliver to P.O. Box addresses, as all deliveries must be signed for upon delivery. 

All customs and import fees are payable by the recipient. 

Returns

We offer a 7-day, money-back guarantee if you are unhappy with your order. If you order arrives damaged, please ensure you return the order in its original packaging wherever possible. 

Privacy

Atelier Ji is committed to your privacy. We will not share your details with any third party. By subscribing to our mailing list you will receive emails from Atelier Ji about new editions and availability, exhibitions and events. You may remove yourself at anytime by emailing info@atelierji.com. Please write “Unsubscribe” into the subject box. 

FOR FULL TERMS & CONDITIONS PLEASE READ ON: 


FULL TERMS & CONDITIONS

Atelier Ji Terms & Conditions 2014

28th May 2014

Atelier Ji operates this Website. As a user of this Website you acknowledge that any use of this Website including any transactions you make is subject to our terms and conditions below.

Please read through these terms and conditions carefully before using this Website, print a copy for future reference, also read our Privacy Policy section below regarding your personal information.

If you do not agree to these terms and conditions please cease to use our website and associated services.

1. General

1.1 We reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions each and every time you use this Website. Continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions, indicated by the date posted here above.

1.2 The online store is available for non-commercial and domestic users only. We reserve the right to refuse orders from businesses, or those that we consider are for commercial or other non-domestic concerns.

1.3 Businesses or other traders wishing to access the studio services should contact us directly via email at info@atelier-ji.com

2. Order process

2.1 Please see the section “Pricing” for information on how to place an order.

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us.

2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. We may decline to supply the products to you without giving any reason. We are entitled to withdraw from any contract in the case of errors or inaccuracies regarding the products or the order appearing on the Website.

2.4 We do not file details of your order for you to subsequently access direct on this Website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records.

2.5 All orders are subject to availability and we cannot guarantee the availability of any specific products. In the unlikely event that we discover that the products are unavailable after an order has been placed we shall send you a notification by email giving you the option to modify or cancel the order.

3. Delivery

3.1 The products you order will be delivered to the address you give when you place your order, subject to confirmation of your order by us. All products must be signed for by an adult aged 18 years or over on delivery.

3.2 Delivery charges and estimated timescales are specified in the “Shipping” section and also when you order.

All art works ordered from us shall be sent to you via a secure courier service. We make every effort to deliver products within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall endeavor to deliver unframed editions within the UK and EU within 14 days after receiving payment from you and outside the EU within 28 days of receiving your payment or within such other period indicated at the time you place your order.  We shall be under no liability for any delay or failure to deliver the products within estimated timescales.

3.3 Your signature or the signature of your authorized representative over the age of eighteen will be required on delivery of any products. 

3.3 Risk of loss and damage of products passes to you on the date when the products are delivered and signed for or on the date of first attempted delivery by us. You are required to examine your package for any visible damage immediately, upon receipt of your product allowing you the opportunity to inform the courier of any damage noted.

3.4 Shipping: We can ship our fine art prints to most UK, EU and International destinations. Please allow up to 14 days for UK deliveries and 28 days for EU and International orders. Your order will be dispatched using Royal Mail or Private Courier. All orders will need to be signed for upon receipt. We make every effort to minimise delivery charges and as such use various couriers in order to obtain the best price for our customers. 

3.5 All items purchased are shipped with proof of shipping and are tracked with the delivery company we use.

3.6 We cannot deliver to P.O. Box addresses, as all deliveries must be signed for upon delivery. 

3.7 All customs and import fees are payable by the recipient. 

4. Payment

4.1 We take payment from your card at the time we receive your order. We will check your card details and stock availability. Products are subject to availability. In the event that we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.

4.2 The price you pay is the price displayed on this Website at the time we receive your order apart from (a) while we try and ensure that all prices on our Website are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.

4.3 Payment can be made by any method specified on the Website from time to time.

4.4 Title to any products you order on this Website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

4.5 All prices are shown on the website are in Pounds Sterling and are inclusive of VAT (where applicable) or any other applicable sales tax and exclude delivery charges, unless expressly stated otherwise.

4.6 VAT or any other applicable sales tax will be added to your purchase during the point of sale.

4.7 Prices and delivery charges are subject to change without notice.

4.8 Authority for payment must be given at the time of placing your order.

5. Returns and Cancellations

5.1 Every effort will be made to deliver the products within the time periods specified above. If we are unable to deliver the products within 30 days of receiving your order, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or re-credit for any sum that has been paid by you or debited from your credit card for the products.

5.2 You may cancel your contract with us at any time up to the end of seven working days after the date of delivery provided you notify us or have returned the products to us within that time.  Except in cases of faulty, damaged or wrongly supplied products you shall be responsible for the cost of returning products for refund or exchange and we will not refund the delivery charge for sending the item to you. The products must be returned to the address shown below by registered post in the existing packaging in an unused and otherwise re-saleable condition. You must take reasonable care to ensure the products are not damaged whilst in your possession or in transit. Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days of receiving notice of such cancellation for any sum that has been paid by you or debited from your credit card for the products provided we have received the products back.

6. Intellectual Property

6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights without limitation in the products, Website design, text, graphics, images, the selection and arrangement thereof and all software compilations, underlying source code including applets and in all other materials and/or content made available as part of your use of this Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. Copying or storing the contents of the Website is prohibited.

All rights expressly reserved.

6.2 You acknowledge and agree that the material and content contained within this Website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this Website for the purchase of products. You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Privacy Statement

7.1 We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all and future applicable UK Data Protection and consumer legislation.

7.2 When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

7.3 You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

7.4 We use your information for; Processing orders; for statistical or survey purposes to improve this Website and its services to you; to serve website content and advertisements to you; to administer this Website; if you consent, to notify you of products or special offers that may be of interest to you.

7.5 You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

7.6 You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

7.7 Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Contact details.

8. Miscellaneous Provisions

8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

8.2 We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

8.3 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, products or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, products or other materials or services available on such external websites or resources.

8.4 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by us.

8.5 We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of our rights or obligations under these terms and conditions or any related contract to any third party.

8.6 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

8.7 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts Rights of Third Parties) Act 1999) except:

a) a person who is a permitted successor or assignee under Section 9.5 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.

b) No consent from the persons referred to in Section 9.5 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties)

8.8 No delay or failure by us to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of Atelier Ji.

8.9 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and us relating to the use of this Website (including the order of products) and sets forth the entire agreement and understanding between you and us for your use of this Website. You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these terms and conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the terms and conditions.

8.10 The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

9. Contact

Atelier Ji, 70 East Hill, Dartford, Kent, DA1 1RZ, Email: info@atelierji.com